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Bay State VIN Report Refund Policy

Cancellation

You may cancel your order within 24 hours of placing it for non-digital items. Please allow 3-5 business days for the refund to post to your original form of payment. Digital items or items with instant download/delivery are not able to be cancelled.

Returns

Our policy lasts 30 days. If 30 days have gone by since the date your order was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (ex. any type of Hair Extensions). It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Please do not send your purchase back to the manufacturer.**

Additional non-returnable items:

  • Gift cards
  • Downloadable Products
  • Products with Instant Digital Delivery
  • Some health and personal care items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  • 1. Check your bank account again
  • 2. Contact your credit card company (It may take some time before your refund is officially posted.)
  • 3. Contact your bank (There is often some processing time before a refund is posted.)

If you’ve done all of this and you still have not received your refund yet, please contact us at [[email protected]].

Sale item refunds (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.